One-to one post purchase customer support

Should you encounter any problems at the receipt of your goods, please contact our Customer Service and our staff will find the quickest and most suitable solution for your needs.

Shipping insurance

All our deliveries are covered by shipping insurance to protect your goods from any risks during transport.

Having trouble? Contact our Customer Service

Parcel delivered visibly damaged


We assign your goods to the best carriers available to guarantee you receive the most professional and reliable delivery service each time. During transit, however, due to unforeseen circumstances, goods may arrive damaged. In this case simply accept the parcel and sign the consignment note conditionally. By signing conditionally we can activate your shipment insurance without further costs thus allowing us to solve your problem efficiently and promptly. NB. Should your parcel be even only slightly damaged or should you be doubtful regards the integrity of your goods, sign the consignment note conditionally, otherwise we will not be able to activate your shipment insurance.

Dysfunctional Product


All products are covered by the Manufacturer’s 1 year Warranty.

If your product appears to have functional problems, despite correct usage, contact our Customer Service immediately: a member of our staff will advise you on the most straight-forward and prompt solution possible for you without further costs.

You can contact our After-Sales Customer Service on +39 0721 831292.
Our staff is available from Monday to Friday from 8.30 a.m. to 6.30 p.m.

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